7. Make an enquiry or ask a question

I'VE DECIDED ON MY CAR, WHAT'S NEXT?

Congratulations, you've built your new car quotes and decided on your options. You've either decided that you want to buy or that you still have some questions outstanding about the new car or your part-exchange or how it all works.

There's a fair chance that your question may be covered by our Frequently Asked Questions, so if you haven't checked there yet - try checking our FAQs.

If you're happy with your quote or have a specific question then the next step is to contact the buyacar sales team. Our team will be happy to deal with your enquiry. To send your question or quote through to us, click on the 'contact buyacar sales' button to continue.

If you have not yet signed-in to buyacar you will need to do so at this point. We need to collect your details so that we can reply to your enquiry.

FAQ. If I send an enquiry to you am I committing to anything?

Not at all. An enquiry is basically an email with all the information you have stored about what you're looking for. This is received by our sales team who then work to answer your questions or fulfil your order. It's an opportunity to get advice and support from the buyacar team

PART-EXCHANGE CONDITION REPORT

If you're enquiry includes a vehicle that you own that you are trading in, you will need to get a professional valuation peformed for your car. This is so that the exact 'cost to change' price of your new car less your existing car can be worked out. In order to get an accurate value for your part-exchange you will need to complete a condition report. As we are valuing your car without having seen it we need you to complete this questionnaire of sorts to ensure we don't miss anything that could affect the value.

You can delay filling out this condition report if you don't have all the information. Click 'skip this form' to continue, however, you will need to come back and complete this as soon as possible as we will be unable to confirm your quote without it.

ENQUIRY QUESTIONS

If you are already signed-in and have completed a condition report (if necessary) the next step is to answer a few questions about the nature of your enquiry - this also gives you the opportunity to type in any questions you may have.

These multiple choice questions (don't worry it's not a test and there's no right answer!):

• What is the purpose of your enquiry?
• When do you want to place an order for your next new car?
• How soon do you need your new car?

Any additional questions you have may be entered into a text box that appears on the same page. When you've answered the questions to your satisfaction click the 'next' button.

All the questions are designed to do is help us understand how best to deal with your enquiry. These answers, along with the quote details you've already seen get converted into an email which lands in the buyacar sales team's inbox. They will then endeavour to get back to you as soon as possible within working hours. In some circumstances, where we have partnered with a direct dealer, it may be a local dealer whom buyacar have partnered with that contacts you.

If you don't want to wait and would like to speak to our sales team immediately then please don't hesitate to call us on 0845 2260101. This is a national local rate number, though our call centre is based in West London.

I'M STILL NOT SURE WHAT I'M LOOKING FOR?

That's not a problem, we're here to help. We're independent from the car manufacturers so we won't push you into buying any particular car, our focus is on finding you the car that matches your needs the best and we're here to help.

Whether you're still unsure about which car or which options to pick on a particular car, get in touch so we can help.

Either use the 'contact buyacar sales' button to ask a question, or give us a call on 0845 2260101.

END OF STEP 7:

 NEXT STEP 8: >> Place a new car order

BACK TO START: Buy a new car online