New Car Buyer's Guide - Part 4

ISSUES OF TRUST

You form an opinion of an online company from the moment you enter their webspace. Landing on a homepage is the online equivalent of stepping into a dealership and noticing the cleanliness or otherwise of the carpets, the state of the sales guy's suit and the quality of the coffee.

And with us this early opinion is critical as our website is quite literally our business. We've worked hard to make it tidy and easy for you to use yet also offer you a huge amount of choice.

We can currently offer you over six thousand new cars as discounted prices, all with the warranty and delivery security you'd expect of a main car dealership.

ISSUES OF TRUST

Yet if you haven't previously done this sort of deal online then a trust gap can inevitably open up.

DRAWING ON EIGHT YEARS EXPERIENCE IN THE TRADE...

We have eight years experience in this newest of industries and have built a reputation for integrity and customer service. But don't take our word for it. The online community is good at policing itself and you can read reviews of our service all over the web.

Take a look at the review centre website to see what previous customers have said about us, before doing the same for anyone else you might be considering buying from, including a dealer.

We are affiliated with all the major motoring organisations and you will find links to us from What Car?, Parkers and Autotrader et al.

YOUR PROTECTIONS

Be assured with regards to your financial protections that paying by credit card means you have the full weight of the Sale of Goods Act behind you. This means that if you buy anything that's faulty, doesn't do what it is supposed to or is not what you ordered then you have rights to a refund, repair or replacement.

People usually find that our sending over their registration and chassis number before payment makes the whole process feel a bit more real.

And you can check out our 'bricks and mortar' credentials by visiting our offices in Chiswick, London or by speaking to our support team on the phone. You can also check our company house records and VAT registration status to further assure yourselves that we are who we say we are.

CONTINUE ON TO PART 5 >

Author: Ben Williams