Contact us

Dec 17, 2018

Whether you're looking for more information, have some feedback or need assistance, we're on hand to help.

Our phone lines are open every day, or you can choose to email.

  

BuyaCar, 31-32 Alfred Place
London, WC1E 7DP

BuyaCar call centre opening hours

Monday to Thursday 9am to 8pm
Friday & weekends 9am to 5pm

 

Complaints

Most customers will never have to read this far, but if something does go wrong, then we want to sort it out straight away. Call on 0800 050 2333 or email and let us know what we can do.

 

What if I'm not happy with the outcome of my complaint?

If you’re unhappy with the outcome of your complaint and have any additional information, please contact us. We will investigate again, taking any new information into account.

Should you wish to take your complaint further after our investigations and the issue relates to a finance matter, you can ask the Financial Ombudsman Service (FOS) to look into it for you. You'll need to contact them within 6 months of our final response letter – and they'll ask to see the letter for details on our investigation.

If the matter relates to customer service or a vehicle issue, the Financial Ombudsman Service will not be able to help. Please contact us for assistance.

The Financial Ombudsman Service is a free, independent service that looks into disputes between financial businesses and their customers. You can find out more or contact them directly at: http://www.financial-ombudsman.org.uk

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