About Us

Since 2002 BuyaCar has been the pioneer of digital motor retail, with tens of thousands of happy customers benefitting from a seamless online car buying experience. In 2023, buyacar joined the heycar family of car buying websites, bringing choice and convenience to the used car marketplace.

It only takes a few quick steps to find your ideal next car. You can search through tens of thousands of nearly new and used cars from the comfort of your home with BuyaCar, order online and have your new car delivered to your door or choose a car for collection from a dealer.

How BuyaCar Works

Finding your next set of wheels couldn’t be simpler with BuyaCar. Our intuitive search tools help you to find the most appealing nearly new or used car for you in just a few quick clicks. You can then compare the prices of cars from around the country to ensure you get the best deal.

BuyaCar has partnered with heycar to enable you to choose from tens of thousands of cars and to take advantage of home delivery or collect the car yourself. This means that if you'd rather skip going to the dealership, you can. Meanwhile, if you want to look at a potential car in person before signing on the dotted line, you can do that, too.

1. Order online

Choose from  17900 cars that are available with delivery to your door.

2. Collect from dealer

Pick from one of the 17900 cars available to collect from our reputable dealers.

You also get excellent customer service, extensive vehicle checks to make sure the car you receive is everything you'd hoped for, and a 10-day money-back guarantee (mileage limited) for added peace of mind.

So, whether you want to have your next car delivered to you or would rather take your pick from tens of thousands of high-quality cars before heading to a showroom yourself, you're in the right place.

Why buy your next car online with buyacar?

Buyacar offers a money-back guarantee

Changed your mind or not quite right? Our 10 day money back guarantee has you covered.

A warranty with every car

Every car is Manufacturer-approved with a minimum 90 day warranty.

Home delivery

Delivered straight to your front door or you can pick it up from the dealer. T&Cs apply 

01: Search thousands of great cars to find the one

Search and find the car for you with all the information you need at your fingertips. All cars on buyacar are under 8 years old and have less than 100,000 miles on the clock, so you can be sure we've got your back.

02: Buy it outright or finance it

Buy online with buyacar and  choose to pay for the car outright or apply for finance (where available, T&Cs apply). As you’d expect, if you choose to buy on finance, we'll need to complete a few checks.

03: Reserve your car for £99

Complete your order today with a £99 reserve fee. You'll receive an order form to sign by email and be invoiced for the remaining balance.

04: Choose delivery or collection

Enjoy the flexibility of getting your new wheels delivered straight to your front door or to a dealership near you. The choice is up to you! T&Cs apply

Warranty

Every vehicle supplied by BuyaCar comes with at least a 90-day warranty. If the manufacturer’s warranty still applies, then you will benefit from this until it expires.

Your warranty can be extended when you order your car for additional peace of mind. BuyaCar offers a comprehensive Warranty Wise Premium Plus package, which can be added to a finance agreement, for a small amount each month. Read more

Insurance

You’ll need to arrange insurance for your new car between your order being confirmed and delivery.

If you’re buying on finance, then guaranteed asset protection (GAP) insurance may be worth considering. This offers extra protection should your car be written off, covering any shortfall between your insurance payout and the amount left outstanding on your finance. At the beginning of a PCP agreement in particular, this shortfall can be a sizeable amount.

Many policies will also pay an additional amount, which can help with the cost of replacing the car. Read more

Returns and Cancellations

BuyaCar's role is to help you find your perfect car from the comfort of your home. You can choose from tens of thousands of cars available to order online for home delivery and thousands more that you can collect from a dealer, if you prefer. 

  • Select from tens of thousands of cars listed on BuyaCar
  • Choose between cars for home delivery and collection
  • 10-day money-back guarantee for cars delivered to your door
  • All cars come with a warranty of 90 days

For all the information on heycar's purchase terms and returns and cancellations, click here.

Contact Us

Whether you're looking for more information, have some feedback or need assistance, we're on hand to help. You can email us at hello@buyacar.co.uk or write to us at: BuyaCar, 5 New Street Square, London, EC4A 3TW

Media enquiries

Golin, our PR Agency, will be happy to help you with the latest comment, analysis and trends in the car market, as well as any press releases you would like to access. For media enquiries, please email press@heycar.co.uk.

Complaints

Most customers will never have to read this far, but if something does go wrong, then we want to sort it out straight away.

Here we explain how we deal with complaints and what you can do if you think your complaint has not been resolved.

Tell us about your complaint

If you have a complaint or are unhappy about any aspect of our service then we would like to hear from you. You can contact us at complaints@buyacar.co.uk or write to us at BuyaCar, 5 New Street Square, London, United Kingdom EC4A 3TW. 

We will review your reasons and contact you within two working days with an update or an answer. Although we resolve the majority of our complaints within a few days, we may take up to eight weeks to thoroughly investigate any finance-related complaints before issuing our response.  

What if I'm not happy with the outcome of my complaint?

If you’re unhappy with the outcome of your complaint and have any additional information, please contact us. We will investigate again, taking any new information into account.

Should you wish to take your complaint further after our investigations, you can ask the Financial Ombudsman Service to look into it for you. The Ombudsman does not govern issues such as customer service so they may not be able to assist in all queries.

You can contact the Ombudsman once our final response letter has been issued but you'll need to contact them within six months of our final response letter - and they'll ask to see the letter for details on our investigation.

The Financial Ombudsman Service is a free, independent service that looks into disputes between financial businesses and their customers. You can find out more or contact them directly.

If the matter relates to customer service or a vehicle issue, the Financial Ombudsman Service will not be able to help. Please contact us for assistance.

FAQs

It only takes a few quick steps to find your ideal next car. You can search through tens of thousands of nearly new and used cars from the comfort of your home with BuyaCar, order online and have your new car delivered to your door or choose a car for collection from a dealer.

What is BuyaCar?

Since 2002 BuyaCar has been the pioneer of digital motor retail, with tens of thousands of happy customers benefitting from a seamless online car buying experience. In 2023, BuyaCar joined the heycar family of car buying websites, bringing choice and convenience to the used car marketplace.

How does BuyaCar work?

BuyaCar has partnered with heycar to provide high quality used cars, all of which are less than eight years old and have covered less than 100,000 miles. When you search for a car, we match you with used, nearly new and pre-registered models at a low price.

BuyaCar lists tens of thousands of used cars, with a wide range of models that you can order online and have delivered to your door plus a huge array of others that are available to purchase and collect from the dealer.

You can take your pick from all sorts of brands, fuel types and body styles, giving you a huge amount of choice, all without having to leave your home. With so much choice, you can select your favourite car from the best value models in the country.

Why buy from BuyaCar?

1. Quality checked used cars - All our cars are thoroughly quality checked, are under eight years old and have less than 100,000 miles on the clock.

2. Home delivery or collection - You can order online and have your next car delivered to your front door or purchase through one of our trusted dealers.

3. Peace of mind - All of our cars include warranties and a 10-day money back guarantee, giving you confidence in your next car.

Do all the cars have a warranty?

Yes. Pre-registered cars and nearly new models come with the vast majority of the manufacturer’s warranty, including roadside assistance and any other standard features. Other cars come with the balance of any remaining manufacturer’s warranty. If this no longer applies, all cars should come with a minimum of a 30-day warranty.

Do all cars have a money-back guarantee?

Yes. If you're not happy with a car you've purchased online and had delivered, we offer the reassurance of a 10-day money-back guarantee, which enables you to get a full refund.

What does 'quality checked' mean?

Our quality checks assess cars from top to bottom and are carried out by skilled dealership technicians. A large proportion of our dealers abide by the manufacturer's approved used car standards while others may use the AA's 128-point vehicle checks.

Is it safe to buy a car without seeing it?

Yes, and thousands of happy customers think so too. We only list cars from trusted dealers and every used car comes with a warranty for added peace of mind. Besides the warranty, you’ll have 10 days from delivery of the car to return it and get your money back if you decide not to keep it (see heycar's FAQ page for more details).

How do I pay for my car?

Your car can be reserved with a small deposit. Most people finance the rest of the cost with Hire Purchase (HP) or Personal Contract Purchase (PCP). If you’re paying the whole amount in cash, this is even easier. If you pay your deposit with a credit card, the whole purchase will be protected under the Consumer Credit Act.

Can I arrange my own finance?

Yes. If you want to take out a loan to pay for your car, the lender will put the money into your account and you’ll effectively be able to make a cash purchase. 

What documents will I need?

To buy a car outright, you typically won't need to produce any documents. You will have to arrange insurance and vehicle tax before driving any new car, though. The car seller should provide the necessary details for you to do this.

For finance, you’ll typically need to provide a copy of your UK driving licence or another proof of address; a second proof of address, such as a recent utility bill or bank statement; and a second proof of signature, such as a copy of your passport or debit card.

How will my car be delivered?

Used cars purchased on BuyaCar come with driven delivery to addresses in England, Wales and Scotland. If you'd prefer to have the car delivered to you on the back of a lorry, this may also be possible.

Are there any fees to use BuyaCar?

No. We have partnered with heycar to enable you to search through tens of thousands of cars online that you can collect from the dealer yourself or have delivered to your door. However, we don’t have a shiny showroom to maintain and don’t offer you free coffee, which means no extra charges.